Getting started
Direct-to-consumer telehealth quickly connects you to patients who need care.
On this page:
What is direct-to-consumer telehealth?
Patients can initiate a telehealth visit by making an appointment, sending a message, going to a webpage or portal, or calling a phone number. They are quickly connected with an available provider to address their specific health needs, such as primary care or behavioral health care. Direct-to-consumer (DTC) telehealth may improve access to care.
What types of services can be provided using direct-to-consumer telehealth?
There are two primary types of telehealth: synchronous and asynchronous. Each can be used for DTC telehealth services.
Synchronous telehealth is a real-time, virtual way for patients to meet with providers. This type of DTC telehealth is helpful for patients who are geographically distant from their providers and require time-sensitive communication. These patients may benefit from a synchronous telehealth appointment. Providers and patients communicate directly through video or audio, often resulting in a diagnosis, treatment plan, or prescription.
Asynchronous telehealth involves patients and providers exchanging critical patient information without interacting in real-time.
What are the benefits of direct-to-consumer telehealth?
DTC telehealth can provide value to both patients and providers. Benefits include:
- Providers can serve patients without geographic limitations.
- Asynchronous communications allow providers to review and respond at their own pace.
- Patients can receive care without needing physical travel.
- Patients in remote or underserved areas can consult with specialists they might not have had access to previously.
- Immediate consultations mean patients don't have to wait for appointments.
What conditions can be treated using direct-to-consumer telehealth?
Providers can offer convenient and timely care for a range of health care needs by using DTC telehealth:
- Primary care. A range of primary care services can be provided using DTC telehealth, such as behavioral health screenings, chronic condition management, and medication adjustments.
- Acute care. Types of acute care services that can be provided using DTC telehealth include treatment of minor illnesses or allergic reactions.
More information:
Getting started — Health Resources and Services Administration
Telehealth program development toolkit (PDF) — California Telehealth Resource Center
Technology Toolkits — National Technology Telehealth Resource Center