Asynchronous direct-to-consumer telehealth
Asynchronous telehealth allows providers and patients to share information at different times.
What is asynchronous telehealth?
Asynchronous telehealth, also known as “store-and-forward,” is often used for patient intake or follow-up care. Providers review information sent by the patient to diagnose and treat an issue. Examples of asynchronous telehealth include:
- Sending text messages allows patients to send health-related queries and updates via secure text messages. Providers review and respond to the messages within a certain period of time.
- Capturing and sending images enables health care providers to review the images later to determine the best action.
- Uploading patient medical reports, lab results, digital medical imaging, or health histories allows providers to review and prepare for upcoming consultations.
Benefits for health care providers
Asynchronous direct-to-consumer telehealth can help enhance workflows through:
- Flexibility. Since no appointment scheduling is involved, providers can review information when it fits into their schedule.
- Efficiency. Automated patient intake through online forms or remote devices streamlines and standardizes the process.
More information:
Best practice guides — Health Resources and Services Administration
Planning your telehealth workflow — Health Resources and Services Administration
Types of telehealth — Health Resources and Services Administration
Store-and-Forward (asynchronous) — National Policy Telehealth Resource Center